Our preferred method of communication is via email, info@transformcolorado.com. We have telephones at both of our studios, but keep in mind we are only open during class times. Our studios are closed mid-day and late night. During class check-in we give our full attention to our in-person clients, so if we are unable to answer please send us an email and we will get back to you shortly.

Lagree Class: we require all clients to wear grip socks for safety reasons. If you do not own a pair, you are able to purchase them at the studio.

Climbing class: We require closed-toe athletic shoes. If you are not booking directly with TRANSFORM (a 3rd party booking platform) make sure you remember a sweat towel. We have them available for rent at the studio for $2.00.

Yoga class: we require all clients to use a mat. If you do not own a yoga mat, we have them available at the studio to rent. Gold and Platinum members will receive a mat and mat towel at no charge.

Staying hydrated is so important to not only maintain a healthy lifestyle, but also to maximize your performance in our classes; be sure to drink plenty of water before, during, and after your workouts. Filtered water is available at our studios and we sell bottled water.

Depending on your fitness level and the intensity of your workout, you will need time to recover in between classes. There is not a one size fits all prescription to how many times one should attend Transform classes.

We believe in rest and recovery; your body needs it. Each week- even each day- your body will feel differently. Listen to and honor your body! Our boys change during rest

It is VERY important to be on time. If you do not arrive prior to the start of class time for Climbing or Yoga, you will not be permitted entry into class. Both classes take place in a dark room, so to ensure your safety, and to respect the sanctity of our studio environments, no entry will be permitted past the start of class. Late entry for our Lagree classes will be assessed on a case-by-case basis.

If you do not arrive and check in with our front desk 2 minutes prior to the start of class, for all class disciplines, your spot may be given to someone on the waitlist.

If it is your first class at Transform, you are required to arrive a minimum of 10 minutes prior to the start of class. All new members must go through a walk-through of our equipment and method; your safety is our top priority!

If you are new, and unable to arrive 10 minutes before the start of class, we cannot allow you to participate. Please email info@transformcolorado.com to see if you are eligible to be rebooked.

*** We only rebook Transform booked clients for their first class. ClassPasser’s who arrive latent are denied entry will need to go through ClassPass and recouping their credits and any fees associated with not bein able to attend class. We will not return ClassPass credits or waive fees due to a ClassPasser’s arriving late

Need to cancel? No problem! We understand life happens and we can’t always make it.

To avoid a fee, you must cancel 12 hours prior to your scheduled class time. If you cancel WITHIN 12 hours of your scheduled class time, you will be assessed a late cancel fee of $15.00. By canceling out of class per our late cancel policy, you are allowing another client to sign up and join the class. If you need to late cancel, please consider doing so as early as possible so that someone else can sign up for class.

If you do not cancel your class, and do not show up for your scheduled class, you will forfeit your class and will be assessed a No-Show fee of $25.00.

All cancellations can be done online; our staff is unable to cancel your reservation on your behalf.

Please note: There are absolutely no exceptions to this rule. Please make sure you read through our policies prior to signing up for class so you are aware of fees that can be incurred.

Please note, cancellation and no-show fees apply to all bookings, regardless of booking platform (ClassPass will incur late cancellation fees and no show fees from both Transform and ClassPass)

At both our RiNo and LoDo studios we suggest street parking. There is parking around our studios, metered and free. Parking can get tricky during busy hours and is not something we can exactly predict.

BOULDER: There is 2 hour free parking in the parking garage connected to our studio. Please make an immediate RIGHT after our studio, and enter the parking garage to access parking. There is also street parking available outside the studio.

Please allow enough time to find parking and arrive prior to the start of your scheduled class. Fees will not be waived, or credits returned due to issues with parking. Keep in mind NEWBIES, we require you to be at the studio a min of 10 minutes early. Since parking can be tricky during certain times of the day, allow yourself enough time to find parking so you are at class on time.

Transform is not responsible for any lost or stolen items in the studio or studio rooms. We do not keep an official lost and found, but if you think you’ve recently left something behind, please email info@transformcolorado.com directly.

We provide sweat towels for our classs for Transform clients only. If you are booking via a third party booking platform, mak sure you bring your own sweat towel, or you can rent one at the studio for $2.00.

We also have mat towels available for rent to be used during our yoga classes in RINO.

We have yoga mats available to rent during our yoga classes for $3. GOLD and PLATINUM members can rent a mat for free.

We also have yoga mat towels available to rent for $2.

Transform does NOT require your first class to be a private lesson. Our classes will accommodate all fitness levels. Our certified trainers will explain the M3 machine to you prior to the beginning of class and coach you through the class giving you appropriate modifications that suit your fitness level. However, if you do suffer from any severe injuries or chronic back pain, we recommend a private session. Still unsure? Please email us.

It depends on your membership level.

Our GOLD membership can be used at any DENVER studio.

Our PLATINUM membership will give you access to any Transform Colorado location.

Where you purchase any other class package or membership will determine where you have access. For example: If you purchase a combined class package in DENVER, you wihl have access to any DENVER location. if you purchase a class pack in BOULDER, you will have Boulder access oney.

The only limitation on booking is to stick with the class style that your credit or membership applies to (i.e., Lagree credits/memberships can only be used to book Lagree classes, etc.) as well as the location you purchased the membership/class package. Only Platinum members will have full access to any location.

If you membership is not allowing you to book classes, you more than likely have an account balance. When Transform is unable to collect payment (cancellation and no show fees, memberships, etc). we automatically suspend clints booking until the balance has been cleared. If you are having any issues please email info@transformcolorado.com.

To cancel any auto-renewing membership (which has completely fulfilled its minimum monthly commitment) we require a min 30 day written notice prior to your next biling cycle in order to terminate. If notice is given within 30 days, clients will be obligated to pay another month. (info@transformcolorado.com). There are NO exceptions to this rule. Please see our Terms of Service page for more information regarding memberships.

In order to switch class times, you will need to log into your account cancel the class you no longer can attend before booking the class you want to attend. If this falls within our 12 hour cancellation window, a fee may be incurred.

You can book as many classes a day that your membership allows but will be responsible for any penalty fees that are incurred by missing a previously booked class. We do not allow class time “swapping”. To protect our instructors pay, we are very strict on this rule.

Please note, when signing up for and purchasing classes, you are signing up for and paying for class times, not instructors. Our schedule is subject to change without notice. We do not waive fees or return classes for instructor and schedule changes.

GOLD: Gold members are given access to our LODO and RINO studios. They are allowed 1 guest pass each pay billing cycle, are granted leniency one 1 late cancel per billing cycle, earlier schedule access, 25% off branded retail, and 15% off non-branded, free sweat towel, and can pick their spot

PLATINUM: Platinum members are granted access to ANY studio location. They are allowe 2 guest passes per billing cycle, are granted leniency on 2 late cancels per billing cycle, earlier schedule access, 40% branded retail, and 25% off non-branded retail, free sweat towels and can pick their spot.

Email us right away!! We run our cancellation and no show fees on a 48 hour delay. We have a 48 hour dispute window for clients who have been mismarked. Please make sure you have your email and/or your text notifications turned on so that if you are mismarked you will be notified.

If you receive a notification you have been mismarked you have 48 hours to reach out to us. If we do not receive communication within that time frame you may be subject to the penalty fees associated with missing the class.

Anyone on a GOLD or PLATINUM membership is offered one freeze every 12 months at no charge for a period of 4 weeks. Freezes cannot last less than or more than 1 month total.

If you are not on a membership that allows a freeze/hold for no charge, we charge a $50 dollar flat rate to freeze your membership for your first freeze for no more and no less than a 4 week time frame. Any freeze/hold after your first freeze/hold within a 12 month period the fee will go to $100 per 4 week freeze. Please email info@transformcolorad.com to inquire about a freeze